Return Policy

Returned items must be in new condition with their original packaging and unassembled. Purchases must be returned within 30 days.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to royalbabyglobal.com in place of a refund.

All returns require an RMA and Return Merchandise Authorization number, which may be obtained by contacting RoyalBaby Customer Service at service@royal-bike.com. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.

Please add the RMA# to the outside of the box you are returning. Failure to provide an RMA number with return items may be subject to no refund for your returns. Please be sure to use a secure shipping method to send the item, so that it may be tracked. RoyalBaby will not be responsible for items lost during shipping and cannot process your return until the item is received.

Any large package surcharge charged at checkout is non-refundable.

Returns and refusal of delivery will be subject to a 10% restocking fee.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Refunds will not include the cost of any initial shipping costs or any large package surcharges.

If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges and re-stocking fee, if applicable.

RoyalBaby Return Policy for Parts

Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting RoyalBaby Customer Service or calling 1-888-881-BIKE(2453).


Defective Product

We want you to be pleased with your RoyalBaby purchase. If you receive a product that is not functioning properly, please email, LiveChat or call our Customer Service Department at 1-888-881-BIKE(2453). Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.

Cancellation/Changes to your Order

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting RoyalBaby Customer Service or calling 1-888-881-BIKE(2453).

PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.