Return & Refund Policy

Returns


Our policy lasts 30 days. We accept change of mind returns. In order to be eligible for a refund, you have to return the Royalbaby item within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in the original packaging.

Pls mail service@royal-bike.com to send return request.

Return Shipping

Please contact our service team to get the return address.

We take full responsibility for the bike quality, if your products arrives damaged, faulty, please kindly contact service team within the return window.


For change of mind returns, return shipping needs to be paid by buyer side.

For size too big/small returns, return shipping needs to be paid by buyer side, so please kindly check the size chart and leave a note of your kids height, so that we can check the size for you.

Return postage for such big items like bikes can be expensive, so if you decide to exchange the bike with us, we offer to share our discounted shipping rates with you, prices usually around 15-20 usd per bike.  Pls kindly contact us at service@royal-bike.com

 If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refunds (if applicable)


After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

 

Out of Policy Cases
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, Royalbaby service team is still availiable to you, please contact service@royal-bike.com for a better solution.

If anything is unclear or you have more questions feel free to contact our customer support team.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@royal-bike.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@royal-bike.com and get the return address.